Cancellation Policy
Last updated: Sep 23, 2026
Solid Wood Worx drawer systems are custom-built to order, not stocked, so cancellation works differently for those than for everything else we sell — Gear & Accessories like window covers, bug screens, fridges, and apparel. This policy covers cancelling an order before it ships; once your order has shipped, our Returns Policy applies instead.
Cancellation Window & Fees
Drawer Systems (including dividers, separators, security locks, and bed extensions)
Within 4 days of placing your order: cancel for a full refund, no fee. Production hasn't started yet, so nothing has been committed on our end.
After 4 days: once production has begun, cancellations are subject to a 20% restocking fee, deducted from your refund, to cover the materials and shop time already committed to your build.
Once your order has shipped: cancellation is no longer available. See our Returns Policy for your options at that point.
Gear & Accessories (window covers, bug screens, fridges, apparel, and similar)
These aren't custom-built the way drawer systems are, so the terms are simpler:
Before it ships: cancel anytime for a refund minus a 3% transaction fee, which covers the non-refundable cost of processing your original payment.
Once it shipped: cancellation is no longer available — it's handled as a return instead, with the restocking fee for that product type. See our Returns Policy.
How to Cancel
Submit your cancellation in writing by emailing contact@solidwoodworx.com; we don't process cancellations by phone. We'll confirm receipt and next steps within 1–2 business days.
Frequently Asked Questions
Can I cancel my order? Yes, and terms depend on what you ordered. For a drawer system, you have 4 days for a full refund; after that, once production has started, a 20% restocking fee applies. For Gear & Accessories, you can cancel anytime before it ships for a refund minus a 3% transaction fee. Once anything has shipped, cancellation isn't available — our Returns Policy applies instead.
How do I cancel my order? Email contact@solidwoodworx.com in writing with your order number; we can't process cancellations by phone. We'll confirm receipt within 1–2 business days.
Does the 20% fee apply to Gear & Accessories too? No. The 20% restocking fee only applies to drawer systems (and their add-ons — dividers, separators, security locks, bed extensions), since those are custom-built to order. Gear & Accessories like window covers or bug screens aren't built the same way — cancelling one before it ships only costs the 3% transaction fee.
Why is there a fee at all? For drawer systems, once production starts we've already committed materials and shop time specifically to your build, and the 20% fee covers that committed cost rather than passing it on as a full loss. For Gear & Accessories, the 3% fee simply covers the payment processing cost on your original transaction, which isn't refunded to us even when we refund you.