Frequently Asked Questions
Everything you need to know about Solid Wood Worx and your drawer system!
Product & Fit
What does a Solid Wood Worx drawer system actually do?
A Solid Wood Worx drawer system organizes your vehicle's cargo area by turning empty trunk space into structured, usable storage. It adds drawers and levels where there was previously just open floor, so gear stays organized, secured, and easy to access instead of sliding around loose.
Is this a universal system, or is it built for my specific vehicle?
Every Solid Wood Worx system is custom-fit to your exact vehicle. We don't sell a universal or one-size-fits-all platform. Each system is designed around the specific dimensions of your make, model, year, and trim, so it fits your cargo area precisely rather than approximately.
I don't see my vehicle listed. Can I request one?
Yes. First check our Upcoming Releases page, your vehicle may already be in the pipeline. If it's not there, submit a New Vehicle Request with your make, model, trim, and year, and we'll track the demand toward a future release.
What material are the systems made from?
Our systems are built from birch hex-ply, a plywood with a textured hexagonal surface on one side and a smooth surface on the other. Birch hex-ply is widely used in vehicle flooring and heavy-load platforms for its strength and resistance to wear.
The surface configuration is fixed and cannot be flipped or reversed by the customer, as doing so would affect the assembly of the system.
How much weight can my drawer system hold?
Each drawer is rated to hold up to 250 lbs. when fully extended.
The top of the drawer system is rated to support up to 400 lbs. This includes the sleeping platform and assumes the weight is evenly distributed.
For a single-drawer system, the top of the box is rated to support up to 300 lbs.
Can I overload my system?
No. Exceeding the listed weight limit isn't covered under warranty and can damage the system, the vehicle, or cause injury. Stay within the rating listed for your specific system.
Do I get to choose a color or finish?
No. Every system comes in the same birch hex-ply finish: textured hex surface on one side, smooth on the other. There are no color or material options to select, so what you see on the product page is what you'll receive.
How accurate is the fit if my vehicle has a specific trim?
We account for trim-level differences, not just generation and model. Every product listing specifies which trims a given system fits. If your exact trim isn't listed, contact our team and we'll verify fit for your vehicle before you order.
Ordering, Pricing & Packages
How do I order a system for my vehicle?
Select your vehicle's make, model, and year directly on our website, and the matching system will be shown to you. No need to contact us first. You'd only reach out if you have questions about aftermarket modifications, shipping, or an unlisted trim.
Do systems come in different packages?
Yes. Systems are sold in tiers (naming subject to change), with optional add-ons like dividers, separators, and security locks available at checkout. All mounting hardware and drawer slides needed for install are included in every package regardless of tier.
Should I buy dividers, separators, or a bed extension now, or can I add them later?
We recommend buying them with your original order if you know you'll want them. Our designs are actively refined over time, so CAD files and exact dimensions can change between production runs. We can't guarantee that a part purchased later will match a kit built earlier, so the safest time to add dividers, separators, or a bed extension is at checkout with your original system.
Is there a deposit required, or can I pay over time?
No deposit is required. You can pay in full at checkout, or use the payment plan option available there. All packages and add-ons follow the same three to four week production timeline, regardless of how you pay.
Can I cancel or change my order after I place it?
It depends on what you ordered.
For a Drawer System: within 4 days you get a full refund; after that, once production has started, a 20% restocking fee applies.
For Gear & Accessories: cancel anytime before it ships for just a 3% transaction fee.
Submit any cancellation in writing by emailing contact@solidwoodworx.com. We don't process cancellations by phone. Once your order has shipped, our standard Returns Policy applies instead. See our full Cancellation Policy for complete terms.
Can I move my system to a new vehicle later?
Yes, if you buy the exact same make, model, and year again. Systems are built to fit a specific vehicle, so they don't transfer to a different make or model. A different vehicle requires a new, separately built system.
Installation & Use
Does installation require drilling or permanent modification?
No. Every system bolts into your vehicle's existing factory anchor points. There's no drilling, cutting, or permanent modification required, so the install is fully reversible.
How long does installation take, and can I do it myself?
Yes, a typical self-install takes two to three hours using basic tools, which are listed in the install guides. You'll need a second person to help physically maneuver the system into the vehicle, since it's too large and heavy for one person to place alone.
If you don't feel comfortable installing the system yourself, you can reach out to a verified installer or our team to schedule an install.
Will installing a drawer system block access to my spare tire or other factory features?
It depends on your specific vehicle. Our systems install in the trunk of your vehicle. If your spare tire is held under the trunk liner, you'll need to remove your system to access it. The system can be removed, but repeated removal can damage it over time, so if your vehicle doesn't allow spare tire access without removing the system, we'd suggest an external spare tire holder mounted to your hitch instead. Every product listing calls out what you keep access to and what you lose for that specific vehicle. Please check your vehicle's exact model listing to better understand access details.
Are the drawers lockable?
Every drawer system includes lockable drawer slides. Dedicated security locks are a separate, optional feature available on select systems. Check the product listing or contact our team before purchase to confirm availability for your vehicle.
Where do I find installation instructions?
PDF install guides and instructional videos are available for every system on our website. If you have questions about required tools or steps beyond what's shown, reach out to our team before you begin installing.
Are the parts labeled or numbered?
Yes. Every wood piece is engraved with its part number, and all hardware is labeled with the corresponding part number, matching the parts list in your instruction manual. That makes it easy to identify exactly what pieces were included in your kit, or what pieces are missing.
Customization & Care
Can I customize or modify my system?
We don't build fully custom systems or accept modification requests to the base design. However, customers are free to add approved accessories, like tie-downs or mounting hardware, to their system after it arrives, within the guidelines mentioned below.
Will adding accessories void my warranty?
Not on its own. Mounting reasonable accessories won't affect your warranty as long as you stay within the system's stated weight limit and don't affect the integrity of the wood joints. If a specific accessory or its installation directly causes damage, that specific damage isn't covered, but the rest of your system's warranty stays intact.
Is the system waterproof?
No, it's water-resistant, not waterproof. There's no additional sealant applied by default. If you want more protection, you can apply a polyurethane coating to the exposed edges yourself to improve water resistance.
How do I clean and maintain my system?
Maintenance is minimal. Because this is a wood product, we recommend avoiding prolonged exposure to standing water or heavily saturated items to help maintain the integrity of the wood. Beyond that, there's no special cleaning routine or product required.
Are security locks included?
Lockable slides come standard on every system, but dedicated security locks are a separate, optional feature available on select systems. Confirm availability with our team for your vehicle before or during purchase.
Shipping & Delivery
Where do you ship, and how long does it take?
We ship within the continental United States, Alaska, and Hawaii. Production takes three to four weeks, then five to eight business days for standard parcel or five to seven for freight. International customers can submit our inquiry form for next steps.
What shipping methods are available?
Flat-pack ships in multiple boxes for at-home assembly. Freight arrives fully assembled, ready to install. When purchasing your drawer system, you will choose at checkout at-home assembly or fully assembled, and whether you would like to ship to a verified installer instead of your own address.
What if my order arrives damaged?
How damage is documented at the time of delivery determines what we’re able to do to help. For freight shipments specifically, the single most important step is noting any visible damage on the delivery receipt before the driver leaves.
Regardless of how the damage is reported, you won’t be left waiting on the carrier’s claim process. We’ll review and confirm your report within 1–2 business days and work directly with you to determine and provide the appropriate remedy on our own timeline.
For complete inspection instructions, freight signature requirements, and damage reporting windows, please see our full Shipping Policy.
What should I know before opening my package?
Drawer slides and hardware are heavier than they look and can shift as you open the box. We recommend opening your package on a flat, stable surface and take care with packaging near the top and sides.
Small hardware is often packed within padding. Please check everything against your instruction manual before you throw any packaging away.
Returns & Warranty
Can I return my drawer system?
Yes, within 30 days of delivery if it's unboxed, undamaged, and all original components are included. A 20% restocking fee applies, and you cover return shipping. Systems already installed in a vehicle aren't eligible for return. See our full Returns Policy for details.
What's the warranty on my drawer system?
A 10-year limited warranty against defects in materials and workmanship, for the original purchaser. Coverage depends on who installs it: full coverage applies if we or a verified installer partner handle installation, while self-installed systems are covered for material and workmanship defects but not installation error. See our full Warranty Policy for complete terms.
Does the warranty cover wood cracking or warping?
Minor cosmetic movement, like small checking, hairline cracks, or color variation, is a normal characteristic of solid wood and isn't covered under warranty. If wood movement compromises structural integrity or function, that is covered under our Warranty Policy.
About Solid Wood Worx
Where are Solid Wood Worx systems made?
Our systems are designed and manufactured in the United States, out of our San Diego, California facility. We'd love for you to visit us at our showroom in San Diego, CA.
Can I see a system in person before buying?
Yes. Every verified installer on our installer map has a system on site you can view. We also bring systems to local and national trade shows, so check our upcoming schedule for an event near you.
What's the story behind Solid Wood Worx?
Solid Wood Worx started with one outdoor enthusiast looking to enjoy life's adventures and quickly evolved into a community of overlanders. Read more about our mission, vision, and origin story on our About page.
Still Have Questions?
If you didn't find your answer above, reach out to our team and we'll get back to you!